Exchange Policy

FIRSTMUMMA – EXCHANGE POLICY

At Firstmumma, we value our relationship with you and strive to offer a hassle-free and enjoyable shopping experience. To ensure your satisfaction, we provide exchange services. Please take a moment to familiarize yourself with our terms and conditions outlined below.

 

EXCHANGE POLICY :

We understand that you may wish to exchange merchandise, and you may be eligible for an exchange under the following criteria:

Conditions for making an exchange:

• Exchange of fresh or discounted merchandise are accepted within 21 days of delivery, with any article available on our website.
• The merchandise being exchanged must be in its original condition, with the bill and barcode tag intact, and should not have been used, washed, or altered.
• In case of a lower value item, the extra amount will be credited to your  Account. For higher value items, an additional charge will apply.
• Products under any offer (e.g., Buy 2 get 20% or Buy 3 get 50%) will be dispatched once the returned merchandise is delivered to our warehouse (HO).
• Please note that for online purchases, items can only be exchanged through our website.